The customer can cancel or return the order from the date of issue and up to 30 days after receiving the ordered items. If the customer has been charged for the items, he will receive a refund including the standard delivery fee, excluding the cost of returning items to michelangelis, of 7.99 euros, if these fees have been generated. If the Customer decides to partially keep certain items, the transportation costs will not be reimbursed. The full return and refund policy can be accessed on If the customer wishes to cancel or return the order, he must send to michelangelisa a communication (email) to /or by post, mentioning product code and buyer’s name or sending a letter to the customer service of michelangelis, casino street 74 1673 Fribourg street or filling out and sending the standard form issued by the Consumer Rights Authority; and return the merchandise to us as shown in section 6 (Returns) below, within 30 days. michelangelis will refund the amount paid using the same method used by the Customer for payment (or, if the payment of the goods has not yet been made, will return the items to the registered account) as soon as possible and at the latest within 14 days of receiving the cancellation notification, provided michelangelis received the articles or proof that the items were returned to michelangelis. For the refund, a different payment method can be used, provided the customer accepts this change; in any case, there will be no additional costs.

michelangelis guarantees the refund of all items returned in accordance with the section (Withdrawal of the order), provided that all items are returned in the same condition in which they had at the time of receipt by the customer. This means that items must not have been opened, damaged, fouled and all labels and adhesives must be intact. More information on return conditions can be found on the delivery voucher and in our return and refund policy. You can return preferred items using home collection/recovery, according to the standard michelangelis modality. For more details, visit the Customer Service page on or delivery voucher.

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